• Employee Policy And Procedure Manuals
• Policy And Procedure Manuals Examples

Levittown, NY. NCMIC EVENTS At NCMIC, we believe that supporting the chiropractic profession is an important part of our heritage. No other insurance provider has provided more support for the profession than NCMIC. In the past 5 years, NCMIC has attended more than 1,000 chiropractic events including college homecomings, seminars and state/national association conventions.

We also offer business training and malpractice risk management seminars and resources to D.C.s as a complement to the education provided by the chiropractic colleges. CE Seminars. A detailed office procedures manual can be a reference for everyone in your practice and eliminate many questions staff members might have involving daily tasks.

Information to Include The office policy and procedures manual addresses administrative tasks such as:. Opening and closing the office. Booking appointments. Billing patients.

Handling emergencies. Answering the phone (scripts, etc.) You’ll also need a clinic policies and procedures manual that outlines steps related to patient care such as:. Taking a patient history. What to do if a patient exhibits signs of a stroke.

Discussing and obtaining informed consent Your Office Procedures Manual contains detailed information on every task that is done in the practice. It differs from the which conveys basic information about employment at your practice. You'll also want to use your office procedures manual as part of the. Following training, you may want to have employees sign forms acknowledging they have reviewed the manual and agree to keep this information confidential. These forms with the employee's signature can then be added to their personnel file for future reference.

How to Create Your Practice's Manual The best way to start is by making a page header for each task. Then start to fill in the details. The book can be divided into sections as it develops. Following are some guidelines to ensure that employees clearly understand the office procedures manual:. Keep sentences short and simple. Avoid using legalese and overly complex chiropractic language.

Date every page of the manual and any revisions that are made. Use a tone that makes the employee feel they are part of the team. What to Include Following are some possible topics to include:.

Introduction. Telephone Technique – Telephone scripts and answers to insurance questions. Patient appointments and scheduling. Collection of daily charges and payments. Insurance and third-party billing questions and answers.

Therapy (adjunctive procedures) – including a new employee therapy training checklist. Office opening and closing. Anatomy/coding/abbreviations. Patient charts.

Appointment book. Patient care. Office forms (e.g., day sheets). Equipment. Miscellaneous office information. C.P.T. Coding and billing.

ICD coding. Imaging procedures. Computer entry-patient data – ESC and month end closing – WP/files and technical data.

Supplies and equipment vendors. Situations. Doctor's information section – curriculum vitae, insurance numbers, professional liability, managed care data, etc.

Recent updates. Important phone numbers Some of these topics will come from policies and procedures you have already developed. One of the most important, an office payment policy, describes how payments are handled in the office.

You'll want to list payments by category such as:. Cash. Credit/debit card. Workers’ compensation. Personal injury. Medicare/Medicaid, etc. This could also be developed as a general flyer/brochure and included on your website for patients to review.

More in-depth policy statements can also be prepared and distributed to a patient based on the source of reimbursement. Practice Forms There are a variety of practice and patient forms you may need to include in your office procedures manual along with an explanation of how the form is to be used and handled upon completion. POSTED IN Tags. About the Author Dan Zimmerman Dan Zimmerman, an NCMIC senior professional relations representative, joined the company in 2010 following 12 years in the property/casualty insurance field. That experience provided opportunities for him to excel in customer service skills as both an adjuster and a marketing representative.

Employee Policy And Procedure Manuals

As a member of the corporate relations team, Dan travels the country extensively representing NCMIC at various college industry events. He also participates in Starting into Practice workshops and risk management seminars that are presented at the colleges. And back in the day, Dan earned All-American honors as a sprinter on 4 x 100 and 4 x 400 relay teams.

Obviously, that qualifies him as a team player. Your practice procedures manual details information about tasks performed by your staff. It should be clear enough for new employees to understand how to perform each task. OTHER TOPICS YOU MAY LIKE.

The information in the NCMIC Learning Center is offered solely for general information and educational purposes. It is not offered as, nor does it represent, legal or professional advice.

Policy And Procedure Manuals Examples

Neither does this information constitute a guideline, practice parameter or standard of care. You should not act or rely upon this information without seeking the advice of an attorney familiar with the specific legal requirements of the state(s) in which you practice. If there is a discrepancy between the site and an insurance policy you have with NCMIC, the policy will prevail. / / Practice Procedures Manual.