ECOMM National Exam Info & Content The ECOMM (Emergency Communications) National is an Ergometrics exam. Has produced four main public safety exams, but the ECOMM is specifically used for emergency communications operators. Unlike the, which has five test topics, there are three tests that comprise the ECOMM exam, and each section covers different topics and contains multiple types of questions.

These are the three tests:. CallTaker Video Test. Recording Pertinent Information Test. Dispatcher Test ECOMM National CallTaker Video Test This section is set up so that candidates hear simulated calls that are designed to lead to critical decision-making moments.

Candidates must then decide on the best course of action. Emergency communications technicians encounter many moments where quick, but significant, decisions must be made, so it is important that these skills are not overlooked.

Several topics are covered:. Computer Simulations: Information Processing. Data Entry. Information Processing and Active Listening. Listening and Communication Skills. Public, Internal, and Team Relations.

Prioritization, Analysis, and Problem Solving. Responsibility for Officer Safety. Stress Management ECOMM National Recording Pertinent Information Test This section is designed to assess how well candidates can record vital information. This section is important because being an emergency communications technician requires multitasking in addition to completing tasks with a high level of accuracy and attention to detail. As every moment is crucial in emergency situations, there is no time for errors.

Several topics are covered:. Multi-Tasking. Attention to Detail. Recording Accuracy ECOMM National Dispatcher Test This section is designed to assess a candidate's job-related skills. This job requires dispatchers, 911 operators and dispatchers, and public safety operators to multitask while problem solving, analyzing, prioritizing emergencies, and following directions.

Several topics are covered:. Problem Solving and Analysis. Following Directions and Prioritization.

Multi-Tasking Job Description As the first point of contact in an emergency situation, emergency communications technicians handle a great deal of responsibility. Not only are they responsible for talking to callers, taking down information, and entering data, but they also have to efficiently transfer calls to the appropriate units, ensuring that the right help is on its way. These tasks are meant to be done simultaneously, accurately, and in a timely manner, as each moment is crucial in an emergency situation. With so many important responsibilities it is clear why there are multiple rounds of testing that candidates must go through. Prepare for the ECOMM Exam If you are looking to become an emergency communications technician, JobTestPrep offers a that will help you excel on the ECOMM exam. This pack was designed to help you succeed by providing practice tests and a study guide.

There are 15 different study sections within the practice test pack. Each section contains multiple practice rounds and/or subtopics. Information ordering, multitasking, priority setting, assigning field units, and coding are just some of the 15 topics pertinent to the ECOMM exam. Test information, content, and more will be covered in the study guide.

All of these resources are aimed at helping you prepare for the ECOMM exam. Related Links.

Criticall Test Preparation – 911 Dispatcher Practice Tests Applying for a job as a dispatcher and need to take the Criticall test? JobTestPrep's customized Criticall practice pack includes practice tests, detailed answer explanations, and study guides which will help you not only understand the materials, but ace the Criticall.

Start preparing today with JobTestPrep and apply with confidence. Now including a diagnostic test to give you the understanding of your strengths and weaknesses. Total Tests: 118.

Topics Covered: Multitasking, coding, spatial orientation & more. Includes: Immediate online access, practice 24/7, study guides. About If you are becoming a dispatcher or 911 operator, then you may encounter the Criticall exam.

This assessment has a plethora of sub-tests, each of which has its own passing standard. In order to pass the Criticall and ensure your spot on the candidate's list, it's vital that you prepare before the real test. Start preparing today with JobTestPrep's Criticall materials and ensure your success. Insider Information from One of Our Customers 'I took a general typing test initially to determine if my typing speed and accuracy were at an acceptable rate. After passing that test, I was then eligible to take the CritiCall test, which consists of several modules which tested my ability to multi-task, input auditory data while emergency calls came in (I then had only a few seconds to determine which kind of call it was and who to dispatch-EMS, Police, Fire, etc.), memory recall, map reading, pattern identification, and basic spelling and sentence structure.' 911 Dispatcher Applicant Criticall Test Content The Criticall exam is comprised of various test subjects that will be covered in a multitude of ways. Additionally, there are various types of questions; some are interactive, audio, and multiple-choice.

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The main topics of this test are: Attention to Detail. Data Entry – You will be given addresses, phone numbers, names, etc. And you will need to enter them into the correct data field. During this time you may be asked to answer decision making questions in order to assess your multi-tasking skills.

Additionally, there is an audio section with simulated calls where you will have to enter the data into the correct tables. However, you will not always be given the data in the same format. Cross Referencing – This section of the test includes address books where you will be required to enter the requested data into the correct table. Additionally, you may be asked to verbally enter data via audio recordings or tests. Regardless of method, it is extremely important to enter the correct data. Character Comparison – There will be two tables of similar data, that look nearly identical and you will need to comb through the data and find where they are not similar.

Dispatcher Skills. Decision-Making – It is important for a dispatcher to know which emergency service(s) to send to a scene; therefore, you will be tested on whether you can send the correct units to a scene. Additionally, there is a vocal component, so instead of entering the answer into the computer, you will be speaking into a microphone. Memory Recall – Memory is such a vital component of being an emergency dispatcher. So, to assess your memory, you will be shown phrases, letters, or numbers and need to recall the information based off of your memory.

Criticall Test

Additionally, you will need to do the same for information given in various audio segments. Prioritization – A big task of being a dispatcher is knowing which emergency is most severe. Therefore, you will be given scenarios where you have to rank the urgency of the calls. Probability – There will be times where you can't hear the caller correctly or the caller is not being clear.

To address this, there is probability section which is designed to see how well you can decipher between potential answers. Map Reading – Dispatchers need to know how to read a map so they can correctly send emergency units to the right scene. You will need to choose the best route(s), while still obeying basic traffic laws, so emergency services get to the scene legally. Basic Skills – Reading and Writing Comprehensions & Math.

Call Summarization – For this section, you will listen (audio portion) to either short stories or call simulations, summarize what happened, and then enter the correct addresses into the data field(s). Vocalization Summary – You will listen to a simulated call and then answer questions based off of your memory of the call. Reading Comprehension – As a dispatcher, you will encounter various reading material; whether its reading training materials, data from incoming calls, or from public safety services.

Study Guide For Criti Call Test California

Spelling – When sending messages to different emergency services it is important for you to send it with the correct spelling, this way there won't be any confusion and the appropriate units will be sent out and informed of the situation. This section can also be administered via audio tests. Sentence Clarity – As a form of reading comprehension you will be given different passages that convey the same message and then you will choose the passage that makes the most sense.

Math – This portion is important because as a dispatcher you will need to be able to keep track of responding units, how many units are in each district, the number of people in each emergency, and the total number of emergency responders that are at a scene. Criticall Passing Scores Different sections of the Criticall exam have different passing requirements, so it is important to prepare for this exam while keeping the test standards in mind.