The is a very popular medical alert system that utilizes a pendant style medical alert button. The backing of a highly established (well branded) company behind the product makes it a “comfortable choice” for families that want to know who’s behind the product. Philips Lifeline Reviews to follow. Product Info: Philips Lifeline w/ Auto Alert. Name: Philips LifeLine With Auto Alert. Website Info:. Auto Fall Detection?: Yes.

• Philips Lifeline Setup
• Philips Lifeline Medical Alert Phone Number

Equipment Cost: $0. Monthly Cost: $40-$53. Features: Wireless Pendant, Wireless Bracelet, Water Proof Panic Buttons, 24/7 Monitoring, Auto Fall Detection, Cordless Phone Base Unit, CarePartner Communicator Base Unit Product Review: Philips Lifeline with Auto Alert utilizes the pendant form factor, and alerts a call center (with integrated fall detection technology) if the user cannot. They now offer a number of integrated product accessories for seniors including:. The traditional Lifeline device/pendant. The traditional Lifeline alert device/wristband. A Lifeline pendant with AutoAlert (Fall Detection).

A base station that integrates with the above mobile devices. An cordless phone that integrates with their medical alert services The Bottom Line: Philips Lifeline w/ Auto Alert The integrated options (noted above) make them one of the leaders in the arena. Their website says that monthly service fees start at a “little more than a dollar a day”. Actual cost is $40 per month for standard medical alert (pendant and intercom), and $53 per month for the fall detection device. We spoke with their customer service personnel and they were quite professional. If you’ve used the Philips Lifeline Medical Alert System or know someone who has, please give us your opinion in the comment section below!

My mom, 97, had the fall detection system from Philips since Nov 2015. In Apr she fell, straight forward, tripping on a small stool onto carpeted concrete. She was alone in her suite in an retirement home as an independent resident. The alarm did not activate and my mother lay for an unknown length of time until she was called on for dinner. She was laying on her broken arm and could not activate the push button. On calling Philips the next day to report the unrecorded fall and find out how to test the unit, I was politely told that the unit worked because when I pushed the button they had responded. I explained that I knew that it worked on pushing the button but I wanted to test the fall detection, auto alert, They refused to acknowledge that what I was asking was a different than pushing the button to check, and said that the unit could not be tested by dropping or simulation.

They offered to replace the unit immediately, but would not understand that with my mom back home now with a broken arm, head injury, swollen wrist, and bruised hips and back, that what I wanted was a unit that would work!! As I was afraid to leave her alone.

Bruised and dazed she was trying to get up for the washroom but only ended up rolling out of bed onto the floor. No understanding, just legal protection questions, how did she fall? The unit works 95% of the time, it may notwork if fall is cushioned or slow, if she falls onto something, if she is too light, etc. Never when it does work. I spoke to 5 layers of management before someone acknowledged that checking if unit is working as a fall detector, is not just pressing a button, The replacement unit was delivered and the individual had been instructed by her superior that she could not demonstrate the unit. Philip’s response to an unrecorded fall call is only one of liability protection of company, with a response that appears to be a prepared script of questions and excuses. I had to get 24 hour care for my mother until I could move her into an environment where she could be checked regularly.

Two months after the fall Philips phoned to say that my moms unit would not have worked with her fall. They refuse to give a written report or explanation but have offered a 3 month Credit for future monitoring. I have been astonished by the company response and care considering that they appeared to be in the health care business. I bought the service to feel better about my mom living independently, I would not recommend Philip’s LifeLine for that. After reading some of your other posts, I’d like to add some more to my previous comment.

MobileHelp has the customary Base Station that the other systems offer, with a choice of Pendant or wrist button. They changed a couple of years ago and now their Base Station DOES NOT require a phone connection. This company is unique in that they also offer a Mobile Device, You take this with you wherever you want to go. Signals are carried by ATT cellular service, and it has GPS so that the responder knows where you are.

You can get either or both. I have both (their Duo System). At home, the Mobile Device acts like a second Base Station. I’m hard of hearing, so this has been a real boon for me. MobileHelp has great Customer Service.

I highly recommend them. I used Phillips Lifeline for several years and got their fall detector button when it was first introduced. THAT was a disaster! I have had paramedics appear in my bedroom while I was getting dressed to go out, I have been waked up in the middle of the night by paramedics. They said they had received a call and when I did not respond, they answered the call.

After countless numbers of these false alarms, I not only got rid of the fall detector, but I quit Phillps Lifeline and went to MobileHelp’s Duo System. It has MUCH more to offer and is MUCH cheaper! I’m well pleased with it. My mom had Phillips LIfeline for five years with mixed results.

She never needed to push her button except to test the system so I can’t evaluate the effectiveness of the emergency response. There was always someone who answered in less than a minute when the system was tested. We had a few false positives with the fall detection system, but only a couple in the five years she had the system. Our largest problems occurred when the pendent or base station failed. It generally took close to a week to have someone come out and take a look when there were problems – meaning she was without protection during that time.

The red flashing light on the base station suggested there was a problem with the device, but when we reported it we were told it was normal. This turned out to be incorrect. Interestingly, the only time we got a quick reply was when we cancelled the service. They had a person come out within a couple of hours to pick up the hardware.

We expected more at $57/month. I would suggest looking elsewhere for a medical alert system. I am looking for a system for my dearest friend (she has no close family). Although she’s thrifty, getting the right system is far more important here than finding the cheapest deal.

Vivian is 95 and lives alone. I live about 100 yards away and so am sumable by phone, but don’t hear what happens at her house. I would like a system that has at least a 500′ range to cover all the areas she might go to around her house.

I don’t think the cellular systems make sense though, due to managing/charging/carrying the cellular units. We also don’t want false alarms (that’s a big fear for Vivian), so I think fall detectors are out. But we do want a service that will try to call me first before emergency services (I MIGHT) be able to solve it in 3 minutes.

Vivian would also like the most innoucuous and beautiful pendant/alarm button possible. That’s important to her and she will pay well for it. Really appreciated. Hi Jeff, My top 2 choices at the moment are the and the System. My grandmother wore the Philips pendant, and although it’s not the cheapest – it was very reliable.

Also the call centers seemed very well trained (and patient with an overly cautious button pusher). The Costco MediPendant looks like quite a deal, and we love that Costco backs this system up. Please stay with us, and let our community know what you chose and how it worked out!!!

I’d encourage you to do some additional research out there too. There additional providers that have excellent services. IF you haven’t yet read our article on, you may want to do so. I have had the auto alert system for my mom for 2 years. At about $50/mo., the cost is rather high for our budget, but since I have to work and my mom is home alone, the money is worth the peace of mind in knowing that there is a check on her safety. Unlike some other posts that I’ve read here, we’ve found the system to be very efficient.

There have been 4 or 5 false alarms automatically called in when something about her movement sensed something was wrong. A helpful voice came on to ask if she was o.k., and when she was, nothing more occurred. Once, Mom was outside and lost her balance in the yard. She actually fell gently in the grass to where she was sitting down, unhurt, but unable to get up on her own.

When she didn’t respond to the call through the system, I was phoned to say that a fall was detected and an ambulance was on the way. I had them check her just to be sure she was o.k. Another time, Mom was at my house (next door to hers) and a fall was detected, the call came to say a fall was detected and an ambulance was on the way. I assured them she was fine, and the ambulance call was cancelled.

If anything, the system is a little too sensitive, but we don’t mind that knowing that there is help available if it is needed. I haven’t had the service that long but have been happy with it so far. What I really like is there is no long term commitment.

I am 47 and broke my femur a month and a half ago and since I live alone I a 2 story house my Occupational Therapist really recommended I get this device but I only need it for four months. I have an ADT security system and was told to add their lifeline function it would mean doing some sort of physical change to my system and I would have to keep the service for as long as I had my ADT service. I tried Life Line and they wanted all kinds of info before they would give me a quote and when they started asking for my doctors name I hung up. I got a call back on the cell the following day and was told it was a three year commitment.

My discharge planner at the rehab hospital suggested Philips. I called and told them the date I was being discharged and they arranged the shipping arrival date to be the same as the date I returned home. There was no activation fee and the only fee I had was a FedEx fee. I really liked that there is no minimum commitment period since I only need the system for a few months. Very easy to hook up. The only thing I hate is that you have to have a land line. I only have a cell phone and had to have a land line hooked up – but luckily my cable company had a special of only $10 a month for a land line the first year and no installation charge.

If my home security system can run without a land line, not sure why this system can’t. Hi, I would like to offer our experience with LifeLine. My mother-in-law, 96, and still in her own home in WA state has used it for several years now. They seem to be very diligent about checking monthly to make sure the service is working. We’ve been visiting over the years and have witnessed this happening.

If she has forgotten to do the monthly check they have called. We also had them call us one time when she pushed the button, and the call center was up in MA. This was just a few months ago. I don’t know how long it took them to respond, but when she has done the test calls it has always been within a reasonable time frame.

My mom has the fall activated system. She is absoultely pleased with the service. She test the system every month and generally within 15 seconds she has a response asking if she needs help. I have been there 1/2 dozen times when she has done this and the respondent always appears to be from the U.S speaking very good english. I have never heard anyone who appears to be out of country.

Recently she took her pendant off and dropped it on the ground accidently. Within 30 seconds Lifeline was on the phone making sure she had not fallen. She told them she was ok, but could not reach her pendant.

They called her care facility for her and they came to her room and picked it up. In my opinion this appears to be a very worthwhile system and is worth the money. I ordered this service for my mom. Set-up was easy and went smoothly. But when my mom fell and pressed the button, someone incomprehensible in India called my brother–her first respondent. He thought it was a sales call so he deleted the message.

While my mom was ultimately OK because Lifeline called 911, I have to wonder what it means when her phone service has been disconnected for 3 weeks and Lifeline has not noticed. My mom has gone into a nursing home and we turned off the phone permanently. Don’t you think it’s strange that they haven’t called someone on the list to inquire? Be very cautious. If you get this service, go ahead and press that button and see what happens. Copyright © 2018 The Senior List, LLC.

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Philips Lifeline Setup

Philips Lifeline was the first to provide a medical alert service in North America (1974) and has remained the number one provider with the largest subscriber base to this day. With Philips Lifeline you create your own response plan. Every situation is different and doesn't always require the fire department and ambulances showing up on your doorstep. We will work with you to create a response protocol that will meet your needs. We will dispatch a neighbor, family member or emergency services based on each unique situation. 1 AutoAlert does not detect 100% of falls. If able, users should always push their button when they need help.

Button signal range may vary due to differing environmental factors. 2 When reminded by the Philips Medication Dispensing Service, seniors dispense medication on time 98.26% of the time — Journal of Gerontological Nursing, July 2004. 3 With GoSafe, coverage outside the home is provided where AT&T wireless network coverage is available. Recharging of the GoSafe button is done by the user as needed, when connected to the charger. 4 Claim is based on the number of subscribers. 5 GoSafe 2 coverage inside and outside the home is provided where AT&T wireless network coverage is available.

Philips Lifeline Medical Alert Phone Number

Recharging of the GoSafe 2 button is done by the user as needed, when connected to the charger. 6 up to 1 meter of water for 30 minutes. Refer to IFU for more details. For HomeSafe and GoSafe wireless service: A customer phone number is required to enroll in the service.

Assume the location of the communicator is in an area with sufficient access to coverage by the AT&T wireless network. The $29.95 option for HomeSafe landline service is available to new customers only. Other fees and taxes may apply. Subject to change without notice. Caution: To reduce any risk of strangulation, Philips Lifeline neck cords are designed to break apart under certain conditions.

However, any cord worn around the neck can pose a strangulation risk, including the possibility of death and serious injuries. This may be of more concern to wearers in wheelchairs, using walkers, using beds with guard rails, or who might encounter other protruding objects upon which the cord can become tangled.